This policy describes KAYAK’s practices regarding personally identifiable information and data (“personal information”). This policy applies to our websites, mobile applications, email and text messages, and social media accounts (the “Platforms”). When you use the Platforms, you agree to the terms in this policy.
The categories of Personal Information we collect
When you visit the Platforms, we may collect information from you. Some of it may be personal information. This information can include search history, IP address, screen resolution, browser used, operating system and settings, access times and referring URL. If you are using a mobile device, we may also collect data that identifies your device, your settings and your location.
If you book a travel product via the Platforms, we may need additional information from you. This information can include your name (and traveler’s name if different), passport number, email address, telephone number, credit card information, billing address, itinerary and frequent flyer details. You can also choose to store personal information in your user account for future bookings.
If you choose to register, we will collect your email address, password and home airport, and other preference information you provide us. If you choose a third-party service, like Facebook Login, to register or login, you are permitting us to use and store that information related to the account.
If you make a booking on Kayak we will automatically create a “Trips” account for you and you will have access to our “Trips” service, where we will collect your travel information to create and maintain your travel itineraries. This can include the personal information that may be included in the confirmation emails you forward to us.
When you give us personal information, you are telling us that the information is true, accurate, complete and current. You are also telling us that you have the authorization to provide it to us.
How we collect your Personal Information
We collect your personal information directly from you. For example, when you provide us your personal information when you register or book travel.
We also collect your personal information passively. For example, we collect information about you over time and across different Web sites when you visit this Platform. We also use tracking tools like cookies and beacons. To learn more about these tools and how to control them.
We collect your personal information from third parties. This can include when you log in using a third party platform, such as Facebook.
Platform features may make use of your device attributes and settings that will allow us to determine your physical location. Such technologies may include IP address mapping, WiFi, GPS signals, cell tower positioning or other technologies. We use this information to enhance and personalize your experience and provide you with offers and services that may be of interest to you. For example, we may help you find your closest hotel or send you messages that may be of interest to you based on your current location. Kayak does not have control over your device settings, but we do recommend enabling location services on your device so you can take advantage of the location based features and functionality offered.
Why we use your Personal Information
To provide you and improve our Platforms and services, to better understand the users of our Platforms and services, to protect our property and to prevent damage to them.
To process your bookings and store your itinerary information where applicable.
To display more relevant advertising and recommendations, or suppress advertising and content that you might find irrelevant.
To contact you, including as follows:
- » To send booking confirmations;
- » To send alerts and notifications you have subscribed to, including to your mobile device;
- » To solicit reviews;
- » When you send booking confirmations to our Trips service;
- » To get in touch if you contact KAYAK customer service;
- » To send you information servicing and administrative emails;
- » To send you marketing emails from a KAYAK address regarding our services or those of our partners, if you have opted-in to receive emails from us or have transacted with us, and as permitted by law.
You can manage your communication preferences in your account. Marketing email has an opt-out URL and you can unsubscribe from such communication at any time. You cannot unsubscribe from servicing emails and administrative messages that are considered part of your account membership, unless you cancel your membership.
How we share your Personal Information
We may share your personal information with our corporate affiliates and with third parties for our legitimate business purposes as permitted by law. For example, we may share your personal information with suppliers who perform services on our behalf and have agreed in writing to protect and not further disclose your information.
If you book through the Platforms, we may share your personal information with the payment service providers and the travel vendors you have booked with. This can include online travel agencies, hotels, airlines, car rental companies, and travel insurance providers. These third parties will process your personal information as data controllers in accordance with their own privacy policies.
We may also share your information as otherwise described to you at the time of collection. For example, if you provide information to enter a sweepstakes, we may share your information with the promotional partners.
If KAYAK itself (or part of its business) is sold or otherwise changes control, owners would have access to your personal information for the uses set out herein.
If you use or have itineraries as part of our Trips Service, you can send or grant access to your itinerary to anyone you choose. Your itinerary may contain enough details (for example, booking reference codes) to allow the recipient to cancel or modify your booking, perform a check-in, etc. You should only share your itinerary with people you trust. Please also read the detailed Trips FAQ. If you choose to display your itinerary on publicly-viewable web pages (Facebook, for instance), that information may be collected and used by others.
If you provide us a review of your trip, you authorize us to publish it on all our Platforms under the screen name you provided. You also authorize us to aggregate it with other reviews.